WE ARE  CURRENTLY OFFLINE

 

 

 

 

SORRY FOR THE INCONVENIENCE, WE WILL BE BACK SOON. READ BELOW FOR INFO.

9-18-19

We are having serious issues with the service. Please be patient. In the meantime all new orders, renewals, and support has been taken offline. We apologize for this. We know it is frustrating.It is for us too. We are expecting your service to continue to work, with some possible interruptions, and maybe some missing content. Please know we are working as hard and fast as we can to fully restore functions.

UPDATE 9-21-19

WE ARE STILL WORKING ON THIS. WE HOPE TO HAVE RESOLUTION EARLY NEXT WEEK. IN THE MEANTIME, WE HAVE FOUND A WAY TO EXTEND ALL LINES. WE WILL BE EXTENTING EVERYONE FOR TWO WEEKS, SOMETIME IN THE NEXT 24 HOURS. WHAT THIS MEANS IS IF YOU HAVE ALREADY EXPIRED YOUR LINE WILL BE ACTIVE AGAIN. IF YOU ARE SOON TO EXPIRE YOUR LINE WILL BE EXTENDED FOR TWO WEEKS. ONCE WE ARE BACK ONLINE, WE WILL FIX ALL THE BILLING ISSUES. IF YOU RECEIVED AN INVOICE, DO NOT TRY TO PAY IT, YOU CAN’T. WE WILL FIGURE THIS ALL OUT ONCE WE REGAIN ACCESS. PLEASE BE ASSURED WE ARE NOT GOING ANYWHERE AND FULLY INTEND TO HONOR ANY SERVICES THAT WERE PURCHASED. WE REALLY APPRECIATE YOUR PATIENCE. BEST PRIME STAFF.

Update 9-23-19

We expect to be back any day now. One of the main reasons we shut down the website is so we don’t collect payments. It would be a bad idea to take customers money when we are unable to add and extend lines. At this point all lines, whether they were active, expired, or about to expire were extended for two weeks. So when we are back up, we will have some work to do to get everyone that came due in the last week straightened out. 

The system is still generating invoices, but you can’t pay them, so for now, ignore them.

More to come…

Update 9-27-19

Our new platform is coming along nicely. Below are a few screenshots. Launching soon! FYI, we know we lost some regional locals. Nothing can be done at this time.

 

 

UPDATE 10-02-19

WE EXPECT TO BE FULLY FUNCTIONAL BY FRIDAY OR SATURDAY. EVERY CUSTOMER WILL BE REQUIRED TO INSTALL A NEW APP ON THEIR DEVICE TO USE THE NEW PLATFORM. THERE WILL BE INSTRUCTIONS ON HOW TO DO THIS AVAILABLE. ALL USERNAMES AND PASSWORDS WILL REMAIN THE SAME BOTH ON THE WEBSITE AND ON THE STREAMING PLATFORM. PAYMENTS FOR RENEWALS WILL BEGIN ON THE DAY WE ARE BACK ONLINE. PLEASE NOTE. AT THIS TIME WE HAVE NO AUTOMATION FOR ACTIVATIONS OR RENEWALS, SO FOR THE SHORT TERM ALL OF THESE WILL BE DONE MANUALLY WHICH MEANS IT WILL TAKE TIME, IT WILL NOT BE INSTANT SO PLEASE BE PATIENT.

 

Here are a few devices we recommend using with our service.